What we do
Professional Services at Deckro
At Deckro, we pride ourselves on offering a comprehensive range of professional services tailored to meet the diverse needs of our clients. Our expertise spans from design and production to after-sales support and innovation, ensuring we provide value at every stage of the customer journey.
Why work with us
Modern approach & sustainable results
Customer-Centric Solutions
Enhance your experience with personalized services and innovative tools.
- Dedicated Account Managers: One-on-one support for seamless communication and service.
- Virtual Showroom: Explore product configurations online in a simulated environment.
- Customer Journey Mapping: Improve touchpoints for a seamless experience.
Global Expansion and Localisation
Adapt to market-specific needs while expanding globally.
- Market Analysis: Identify new opportunities through in-depth research.
- Tailored Solutions: Create region-specific products like seismic-rated cabinets or advanced cooling systems.
- Local Partnerships: Collaborate with local distributors for effective service delivery.
Innovation and Product Development
Stay ahead with continuous innovation and customer feedback.
- Cutting-Edge R&D: Focus on smart cabinets, modular scalability, and advanced cooling.
- Customer Feedback Loop: Continuously improve products based on user insights.
Our working process
From first contact to project launch
Special Design and Consultancy Services
We specialize in customizing rack cabinets to specific requirements while adhering to industry standards.
- Needs Assessment: Collaborate closely with customers to understand space, equipment sizes, cooling needs, and cable management.
- 3D Modelling: Utilize advanced CAD tools for detailed designs, allowing visual previews and refinements.
- Compliance Support: Ensure designs meet certifications such as ISO, UL, or TIA-942 for data centers.
- Prototyping: Create and test prototypes to validate functionality and design fit.
Production and Quality Assurance
We prioritize quality and efficiency throughout our production process.
- Lean Production: Employ lean manufacturing principles to reduce waste and improve efficiency.
- Premium Materials: Source high-quality materials tailored to customer needs.
- Quality Control: Perform rigorous inspections on all materials and finished products.
- Performance Testing: Provide load, thermal, and seismic stability tests upon request.
Logistics and Delivery Services
Timely and secure delivery is at the core of our logistics approach.
- Global Transport: Offer comprehensive international and domestic transport solutions.
- Protective Packaging: Design durable packaging to prevent damage during transit.
04
After-Sales Support and Maintenance
We ensure continuous support and optimal performance of our products post-delivery.
- 24/7 Technical Support: Address issues via phone, email, or chat.
- Warranty Options: Provide standard and extended warranties for parts and labor.
- Maintenance Contracts: Offer regular inspections, cleaning, and replacements.
- Upgrades and Modifications: Adapt existing solutions to meet evolving customer needs.
05
Training and Documentation
Equip your team with the knowledge and tools to maximize product efficiency.
- User Manuals: Comprehensive guides covering installation, maintenance, and troubleshooting.
- Training Programs: On-site or online sessions on installation, usage, and maintenance best practices.
06
Sustainability and Innovation
We integrate green practices and cutting-edge technology in all we do.
- Eco-Friendly Manufacturing: Minimize environmental impact with energy-efficient and recyclable solutions.
- Advanced R&D: Pioneer modular designs and IoT-enabled smart cabinets.
